Driving superior performance through exceptional leadership!
CULLEN TRAINING & DEVELOPMENT LLC
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Automotive Tips & Tools (Get on our E-Mail List to learn more!)
- Great Expectations: Setting the Table for CSI Success! (Standards)
- Plan the Work and Work the Plan! (Process)
- Transparency – the Breakfast of CSI Champions! (Feedback)
- Follow-Up: What, When and How to Say It! (Communication)
- Don't Microwave the CSI! (Strategic Focus)
- Others: Service Retention, Digital Leads, Phone Etiquette and more!
Sample Tip & Tool: Seven Benchmarks for Excellence in CSI
